We follow a strict no-return / no-refund policy due to the nature of designer and customized fashion products. However:
In case of a wrong item received or a damaged product, kindly inform us within 24 hours of delivery with unboxing video proof.
If approved, we will offer exchange or store credit for future purchases.
No exchanges will be accepted without clear proof and timely communication.
Please note: Color variation due to lighting/camera is not considered a defect.