1. What kind of products do you sell?
We offer a wide range of women’s fashion clothing including sarees, lehengas, salwar suits, co-ord sets, gowns, and designer wear, along with a beautiful collection of artificial jewelry like earrings, necklace sets, and bangles.
2. Are the clothes stitched or unstitched?
We have both! Each product description clearly mentions if the item is readymade, semi-stitched, or unstitched.
3. Will the color be exactly the same as shown in the photos?
We try to keep product images as accurate as possible. However, minor color differences may occur due to lighting, camera, or screen display. These are not considered defects.
4. How long does delivery take?
Ready-to-ship items are dispatched within 1–2 working days.
Customized or stitched products may take 3–5 working days.
Delivery time varies based on location, but most orders are delivered within 4–7 working days.
5. How will I know my order is confirmed?
Once your order is placed and payment is received, you will receive a confirmation via WhatsApp or SMS along with the estimated dispatch time.
6. Can I return or exchange my order?
We do not accept returns or refunds unless the product is damaged or incorrect. In such cases, you must provide unboxing video proof within 24 hours of delivery. We may offer a replacement or store credit based on the situation.
7. How can I contact customer support?
You can reach us easily via WhatsApp or Instagram DM. Our support team is active between 10 AM to 7 PM (Mon–Sat) and will respond as soon as possible.
8. Do you offer Cash on Delivery (COD)?
Currently, we offer prepaid orders only to ensure smooth and secure delivery.
9. Can I see real product videos or customer feedback?
Yes! Follow us on Instagram @shividesignerhub or ask us on WhatsApp for real product videos, customer reviews, and more.